Privacy Policy

Last updated: 1 January 2026 | Single Number Pty Ltd | ABN 85 697 614 743

1. Introduction

Single Number Pty Ltd (ABN 85 697 614 743) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We may collect the following kinds of personal information:

Full name, business name, email address, phone number, and postal address.
Billing and account information necessary to provide our services.
Call detail records and usage data for service delivery and analytics.
Correspondence and communications when you contact us via email or through our website.
Technical data such as IP address, browser type, and device information when you visit our website.

3. How we collect personal information

We collect information directly from you when you:

Submit an enquiry or quote request through our website or by email.
Register for or use our communication services.
Contact our support team.
Correspond with us by email at ceo@singlenumberpty.site.

4. How we use personal information

We use your personal information for the following purposes:

To provide, maintain, and improve our communication services.
To process billing, account management, and support requests.
To respond to enquiries, including sales and technical support.
To comply with legal and regulatory obligations under Australian law.
To detect, prevent, and address fraud, spam, and security incidents.

5. Cookies and website tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website. We do not use cookies to collect personal information without your consent.

6. Disclosure of personal information

We will not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to deliver our services (e.g. to payment processors or data centre providers, who are contractually bound to protect your data). All data is stored within Australia.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encryption, access controls, and secure data centre infrastructure.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Withdraw your consent for us to hold or process your data (subject to legal or contractual obligations).
Complain about a breach of the Australian Privacy Principles.

To exercise any of these rights, contact us at ceo@singlenumberpty.site. We will respond within a reasonable period as required by the Privacy Act.

9. Complaints

If you believe we have breached your privacy rights, please contact us at ceo@singlenumberpty.site. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services following any changes constitutes your acceptance of the updated policy.

11. Contact

For questions or concerns about this Privacy Policy, contact us at ceo@singlenumberpty.site or write to us at our registered office: Perth WA 6164, Australia.